Notify your entire population in under
a minute
Weather alerts, floods, evacuations, or boil-water advisories: reach your residents instantly across every communication channel.
100% guaranteed alert coverage, regardless of your residents’ level of access to or comfort with technology
mobile & desktop push notifications
automated sms & calls
emails
faxes
security block
mobile & desktop push notifications
Direct priority notifications for major emergency alerts.
automated sms & calls
A critical communication lifeline when data or Internet networks fail, using text-to-speech or prerecorded voice messages.
emails
For sharing detailed instructions, evacuation maps, or boil-water advisories.
faxes
For institutional redundancy, external partners, or public alert systems.
security block
Data hosted 100% in Canada (Law 25), with self-managed subscriptions and privacy settings, plus a secure API.
they trust us
More than 400 organizations across Canada, including over 75 municipalities, RCMs, and police services in Quebec and Ontario. Used every day by cities such as:
City of québec
city of lévis
city of Saguenay
city of Terrebonne
city of Shawinigan
city of Victoriaville
city of Sept-Îles
3-second rapid activation
In an emergency, every minute lost comes at a cost
Slow, chaotic crisis management
Calls made one by one, Facebook posts that residents may not see in time, and contact lists stored in a single file. While your team is scrambling to respond, critical information may not reach the people who need it most.
An overwhelmed phone system
A water main break, storm, or outage can trigger a flood of calls all at once. Your staff ends up answering the same questions repeatedly instead of focusing on managing the incident.
The inability to target the right area
Without geographic targeting, you are forced to choose between alerting the entire city about a local incident or sending nothing at all. Either option can undermine public trust.
More than software, a team committed to your success
Save up to 52%
Transparent billing in Canadian dollars, with no surprises caused by exchange rate fluctuations. The savings compared with U.S. platforms are reflected directly in your communication budget.
100% Hosted in Canada
Your residents’ data never leaves the country. Fully compliant with Quebec’s privacy requirements under Law 25, with two-factor authentication and comprehensive audit logs.
A Local Partner Since 1986
Human support in French, available 24/7 from a team based in Quebec. Training and personalized guidance are included—no overseas call centre and no impersonal ticketing system.
Robust Security and Reliability
Benefit from a secure, dependable infrastructure designed to protect your data and ensure reliable communications at all times.
Your communication scenarios are ready before a crisis happens, not during one
Each emergency code is built into a predefined scenario. Who to contact, how to reach them, and what to communicate are configured once and executed consistently every time.
The scenario engine is built around three key parameters :
Who ?
Target by neighbourhood, postal code, street, or response team, such as firefighters or public works crews.
How ?
Routage omnicanal intelligent : notification, texto, appel vocal, courriel.
What ?
Pre-approved messages with clear instructions, links, and forms, such as shelter maps or boil-water guidelines.
SOMUM works alongside your existing tools it doesn’t replace them
No need to change the way you work. SOMUM integrates directly with your existing technology ecosystem:
Citizen Portals & Apps: BCiti, Voilà!
GIS & Mapping: ESRI, JMAP
Municipal Management Software: PG Solutions, CRM/ERP
The Canadian solution
Our mission is to simplify and improve communications across the municipal sector through secure, reliable automation solutions. We help municipalities, management teams, and organizations deliver the right information to the right people at the right time, improving coordination, responsiveness, and the overall quality of services provided.
Frequently Asked Questions
Have questions? Here are answers to the most common questions about our services, how we work, and the support we provide.
Which channels are used to send alerts ?
Text message, automated voice call, email, and push notification. Omnichannel routing sends the message simultaneously through the appropriate channels.
Can we alert a specific neighbourhood only ?
Yes. Alerts can be targeted by neighbourhood, postal code, street, or response group. You can also send an alert to the entire city.
How long does it take to send an alert ?
Launching a preconfigured scenario takes just three seconds, and the alert is delivered across all channels in under 60 seconds.
Do we need to write the message during the crisis ?
No. Scenarios are configured in advance with pre-approved messages, instructions, links, and any required forms. The responder simply selects the appropriate scenario and area, then launches the alert.
Can an alert be triggered from a mobile phone ?
Yes. Alerts can be launched from the mobile app or the web platform.
Where is our residents’ data hosted ?
100% in Canada, with full compliance with Quebec’s privacy protection requirements under Law 25.
Looking for a fast, secure, user-friendly, and automated communication solution ?
Whether you need to send major emergency alerts, boil-water advisories, evacuation instructions, or mobilize civil security teams, SOMUM is a trusted partner for municipalities and RCMs.
Convivale Communication Solution
Smart, human, and secure communication solutions for organizations today and tomorrow.
Contact Information
Phone number
819 758-6275
Toll-free phone number
1 888 905-6666
Info@somum.com
Headquarters
15 Rue Marchand, Victoriaville, Qc, Canada, G6P 4J2
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