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Processes tailored to your reality
Every organization has its own way of operating. With SOMUM, you can build a fully customized communication process that respects your internal methods, schedules, priorities, and business rules.
The platform allows you to create customized scenarios: message templates adapted to each situation, insertion of dynamic variables (name, time, location), automatic triggering of a broadcast upon receipt of an SMS, email, or call. SOMUM can even be integrated with your external systems, such as water level measurement terminals or other sensors, to immediately trigger the appropriate communications.
Calendar
Plan, redirect, and inform automatically
Easily manage your teams’ schedules and automate the sending of targeted messages according to established time slots. Redirect calls and text messages to the right person at the right time, without manual intervention.
Mobilization
Mobilize according to your criteria, without delay
Launch broadcasts based on a desired number of confirmations and according to your own business rules. Each scenario can be modeled and reused for quick and accurate activation of your teams.
Chat
Centralize your exchanges with your contacts
Text message using your business number and never lose track of anything. Organize your conversations using statuses or labels, easily access your contacts’ profiles, and manage your communications like a real messaging center.
- Business text messages
- Simplified discussion tracking
- Smart contact cards
Alerts
Never miss a critical message
Whether it’s an incoming call, text message, or email, make sure the right message gets to the right person, automatically. Set up forwarding based on on-call schedules or the team involved.
- SMS ➝ email
- Email ➝ SMS
- Forwarding to the right person according to the schedule
Communications that follow your rules, not the other way around
Choose a solution that adapts to your processes rather than forcing you to change them. SOMUM offers you the flexibility and performance you’re looking for.
