Ensure your SMS messages are delivered (iOS 26 update)

Apple has announced the release of its iOS 26 update in September. This new version of the iPhone operating system will introduce a feature designed to better protect users from spam and unsolicited messages.

Specifically, messages from unregistered numbers could be automatically moved to a secondary folder without notification.

Although this measure is primarily intended to reduce the impact of spam and commercial solicitations, it may also affect critical communications sent via SMS, including:

• Emergency alerts
• Important notices to citizens
• Automated reminders

Two simple steps to secure your communications

To ensure that your messages continue to be well received by your citizens and contacts, we invite you to:

1. Enable SMS on your business number

○ This activation is offered free of charge.

○ It allows you to use a validated and recognized shipping number, preventing your messages from appearing as coming from variable numbers.

2. Inform your citizens

○ We recommend that each organization publish an official announcement or press release inviting citizens to save your number in their contacts.

○ This simple measure enhances the reliability of your messages, particularly on iOS devices.

Our teams are here to support you

To activate SMS on your number or get support with your communications, reply directly to this email or contact your account manager.

Together, let’s ensure your messages remain visible, accessible, and reliable, no matter how technology evolves.